Jewelry - Lifetime Warranty 

We stand behind the quality of our jewelry with a Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Clocks and Colours retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. 


We work with our manufacturers to create handcrafted, ethically sourced pieces that are made to stand the test of time. We’re confident in the quality of our product. Please note this means that the warranty does not cover any lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.


To inquire if your jewelry is covered under this warranty, contact info@clocksandcolours.com with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Clocks and Colours retailer and are subject to approval.




Eyewear - Limited 2 Year Warranty



Clocks and Colours eyewear is backed with a limited two year warranty. Please note this means that the warranty does not cover any lost items, broken frames as a result of misuse or negligence, scratches on lenses that come with normal wear and tear, improper use or storage of your eyewear, and any modification to your product - including replacing frames with prescription lenses. 



To inquire if your item is covered under this warranty, contact info@clocksandcolours.com with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Clocks and Colours retailer and are subject to approval.





*Exceptions

All products such as, but not limited to Apparel, Headwear, Footwear, Housewares, Merch, etc. are subject to our returns and exchange policy from the date of purchase. 


Disclaimer: In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. Customers will be required to return item(s) for inspection. We do not cover shipping costs to send items back to our warehouse in Canada.