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CLOCKS AND COLOURS

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RETURN & EXCHANGE POLICY:
REGULAR PRICED AND SALES MERCHANDISE

Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 7 days have expired - There are no extensions on refunds.

There are no returns or exchanges for sale products (Reduced in price or in the Sale section - Discount codes do not consider an item as final sale) .

RETURN AND EXCHANGE DETAILS

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Clocks and Colours branded packaging will result in a repackaging fee of $6. Customers returning items for a refund will not be refunded the original shipping cost. For all accessory returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged. For all clothing returns and exchanges, items must be unwashed, unworn and the original tags still attached. If your requested size is not in stock, we will ship the item when it becomes available or if it is discontinued we will contact you directly about a refund or exchange. Clocks and Colours is not accountable for items that are lost or damaged in the mail.

To begin an exchange or return please email info@clocksandcolours.com with your order # and request.

JEWELRY WARRANTY:

Warranty Term: Limited Lifetime

We stand behind the quality of our jewelry with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Clocks and Colours retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. To inquire if your jewelry is covered under this warranty, contact info@clocksandcolours.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Clocks and Colours retailer. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.

CLOTHING WARRANTY:

Warranty Term: Two Year Limited Warranty From The Date Of Purchase

We stand behind the quality of our clothing with a Two Year Limited Warranty that is valid for 2 years, beginning on the date of purchase from an authorized Clocks and Colours retailer. However, the Limited Warranty will immediately become void if the product is purchased from an unauthorized retailer. This Two Year Limited Warranty on clothing is determined on a case by case basis. We will determine if the item is faulty at our own discretion. If the item has been misused, or the care instructions have not been followed the item will not be eligible for a replacement. Holes, stains, rips and general wear/tear is not covered under warranty. To inquire if the item is eligible for a replacement contact info@clocksandcolours.com with your name, address, order number and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized retailer. Finally, write “Clothing Warranty Claim” in the subject of the email. Please ensure that clothing item/s are unwashed, unworn and the original tags are still attached.  We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.

This warranty page specifies that you may receive a free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer pursuant to local law. Except as expressly stated in this section, Clocks and Colours Clothing and Jewelry are otherwise subject to the same general warranty terms and conditions as other Clocks and Colours products.