Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location.
Please visit our Shipping Section for a full list of standard and express shipping rates.
Tracking # for your order:
After checkout, a tracking number will be sent to the email address provided on your order. We do our best to process all items for shipment within two business days of receiving the order. Please note that for US shipments it sometimes takes two days to cross the border from Canada, and the tracking code will not start updating until the package has reached the USA.
USPS Tracking — Delay in Updates:
The tracking provided with your order is correct! Please note that the package must first travel from Toronto to New York to get to the first USPS sorting facility. Once it has been scanned in with USPS, you will then see your tracking code activate and begin to update.
Your email and inquiry is important to us. We aim to respond to all email inquiries within 1 business day. Our mailbox is monitored between 9am - 5pm EST, and our customer service department is closed on weekends and holidays.
Please email us at firstname.lastname@example.org with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns and exchanges policy on our website
Unfortunately we cannot make changes to an order already processed. However, if the order has not been shipped we can offer to cancel and refund the order, so you are able to place a new order with the correct items. Please use our contact form and select “Item Change”. We will try our best efforts to make this attempt. For more information please review our returns and exchanges policy on our website.
Unfortunately we cannot make address changes to an order already fulfilled and shipped.. However, if the order has not been shipped we can attempt to make that change. Please use our contact form and select “Address Change” and include correct address in the additional comments. We will try our best efforts to make this attempt. For more information please review our returns and exchanges policy on our website.
If we are unsuccessful in making the address change for you, we ask that you contact the shipping company used in your email confirmation with your tracking number. If the package does not make it to you and is Returned To Sender we will reship the package when it returns to our warehouse. *An additional fee may be applied for incorrect addresses submitted by the customer.
There are several reasons an order can be cancelled and refunded. If our system detects there is inaccurate information regarding the order, our team will reach out via email to confirm these details. If there is no successful response from the customer after 2 business days, we will move forward and deem the order cancelled.
First we suggest checking your spam or junk folder to see if the email is there. Sometimes an email can have a spelling mistake when entered, and our system was not able to issue the confirmation to that address. Unfortunately if you still cannot confirm your order details, Please use our contact form and in additional comments include the email address used to place the order along with the first and last name of the customer on file.
Our website accepts all major credit cards and PayPal. Unfortunately it does not accept any prepaid credit cards or Visa Debit.
We have an “Email When Available” option that will pop-up when selecting a sold out item and size.You can enter your email address there if you would like to receive a notification when new inventory is added to the website.
Generally restocks can take about 30-45 days, however if any are returned/exchanged and added back into inventory you will be notified.
As a general rule, any items marked down in price or in our sale section are discontinued designs that will not be restocking. It’s best to grab these ones while they are available!
Our warranty policy is available for review on our website. Please use our contact form and select “Warranty Request”. Please include a photo or video showing the issue with your item and your current shipping address. We will review the submission against our warranty policy and respond back with a possible resolution if applicable.
Custom work or sizing is not something we offer. The reason for this is because we produce in large volumes and do not have a feasible way to make smaller quantities as a result. The wait time + cost that would need to be transferred to you the customer would be unreasonable. For those reasons we don’t do any custom work.
At the moment Clocks and Colours products are only available online and through select stockists, however, we are working on opening retail flagships as we speak!
Our silver items are made from solid Sterling Silver. Each silver item is stamped (.925). We also offer select pieces made from stainless steel. There may be small differences between the pictures sterling silver piece and its stainless steel counterpart. The steel pieces may have slightly less detail than the handcrafted silver version. If you would like a photo of a specific item in stainless steel, please use our contact form and select “Photo Request” and the item you would like to see.
Check out our sizing guide. Please note all our rings are sized in US ring sizes.
Unfortunately, the sizes currently listed on our website are the ones available for that item. We do strive to meet all customer requirements and as demand grows we will offer more sizes.
Unfortunately, we do not offer half sizes. Most all of our sterling silver rings can be resized with a fine jeweler. For example, you could purchase a half size down from what you need and have it brought up half a size with a local jeweler for the perfect fit. However any ring with a wrap around design or with a square band cannot be resized as it would distort the shape and details of the ring.
Our chains are designed with our pendants in mind. Unfortunately, we cannot substitute chains for different lengths or styles. All chains with pendants are sold together as a set and cannot be sold separately.
All eligible returns will be provided with a return label within the 7 day period, except for international returns. Returns submitted for refunds will be subject to a restocking and handling fee. To process a return or exchange outside North America, please use the contact form and select “Exchange/Refund” and include your request.
We aim to process all returns and exchanges within 2-4 business days of arriving at our warehouse. All items must be inspected before a refund or store credit has been issued. Please note our warehouse is not open to customers. All returns must be requested online.
We hope you love your gift. But, if you don’t our full exchange and return policy is still applicable. You will need to provide the order number for the gift and original customer name.
Refunds generally take 3-5 business days for funds to appear in your bank account. Once your refund has been processed on our end, an email confirmation will be sent.
We do our very best to offer an exchange for an incorrect size. However we cannot reserve an item in advance. If your item is not in stock when we receive your request, our team will reach out via email with alternative options.
For collaborations and media or PR inquiries please use our contact form.