Down the Hatch
Down the Hatch
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Two year Warranty
30 Day Returns and Exchanges
Description
Description
6.5oz. Hand wash only. Wash and dry promptly after use.
Returns and exchanges
Returns and exchanges
Return or exchange your order up to 30 days after delivery on regular-priced items. Sale items are not eligible for a direct refund. Sale items are only eligible for exchanges and store credit. All items must be in original, unused condition.
Materials
Materials
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Brass
Our brass details boast a golden hue that closely resembles gold. Its impressive resistance to corrosion ensures your jewelry will stand the test of time, while its easy cleaning and polishing make maintenance a breeze.
Limited 2-Year Warranty
Limited 2-Year Warranty
Our 2-year Limited Warranty reflects our commitment to quality. We’ve covered you against any manufacturing defects for two years, ensuring your purchase performs as promised. Whether for everyday use or a special occasion, you can trust our products to deliver.
What’s Not Covered:
- Wear and tear, loss, misuse, or alterations
We’re here to help. Send us your proof of purchase and any details of the issue. Thousands of satisfied customers rely on this warranty for added assurance.
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10 YEARS AND COUNTING
With over a decade of experience, each Clocks + Colours piece is intricately handcrafted by master silversmiths from .925 sterling silver with the highest attention of detail.
- JNJAMIAH N.Verified BuyerRated 5 out of 5 stars10/10 Product. Boyfriend LOVES it
I had my bf go through this page and screenshot things he would like, this one one of them. When I surprised him with it for fun he was so happy. The cup has a nice heaviness to it, it washes well, and doesn’t even stain!! Will I be buying from this site again? 100%
- BCben c.Verified BuyerRated 2 out of 5 starsNot as nice in person.
The cup I got looked alot worse than in the photos on the website. It was missing the shading (dark parts of metal) and alot of the details on the cup. You can see in the pictures I have added. Disappointing experience.
CAClocks and ColoursHi Ben,
Thank you for taking the time to share your feedback. We're disappointed to learn that the quality of the cup didn't meet your expectations or accurately reflect our product images.
Ensuring our customers receive products that align with our online representations is extremely important to us. We appreciate you providing photos to illustrate the issue, as it helps us identify areas for improvement in our imagery and descriptions.
Please know that we stand behind the craftsmanship and quality of our products. We kindly ask that you reach out directly to our support team at info@clocksandcolours.com so that we can look into resolving this matter. Our team will be happy to explore a resolution, whether through a replacement item or other accommodation, to provide you with a cup that meets our standards.
We value your business and look forward to addressing your concerns promptly.
- MBManny B.Verified BuyerRated 1 out of 5 starsDamaged
Mine came in rusted/dirty and doesn’t make me wanna use it
CAClocks and ColoursHello Manny,
We're very sorry to hear that your Down the Hatch arrived damaged and rusted. This is certainly not the level of quality we aim to provide our customers. Please reach out to our support team at info@clocksandcolours.com so we can look into this issue further and make it right. We want to ensure you are completely satisfied with your purchase from our store.
Thank you for bringing this to our attention. We look forward to resolving this matter promptly.
- AWAndre W.Verified BuyerRated 5 out of 5 stars2024-03-18 02:44:30 UTC
I love it, solid feel, fits comfortably in the hand. Beautiful addition to any bar as a show piece or adding some flare to a cocktail.
- JSJesse S.Rated 4 out of 5 stars2023-09-24 03:13:49 UTC
I really like this cup for my whiskey and tequila on the rocks. It's a metal cup so on the rocks very cold. I like my cups heavy and because it's brass it's very heavy and cold. My one issue is the picture makes it look very matte but I reality it's very shiny like 24k gold...makes it look cheap. However I find myself grabbing this over my Waterford or Norland glasses for my night caps.
FAQ's
MOST ASKED QUESTIONS
Where is your sterling silver product made?
Bali or Thailand depending on the item
Are your stones genuine?
Yes, if you are looking for specifics of where the stone is sourced please contact customer support
Can I do any custom work?
We do not offer custom work of any sort
Can I switch items out that are sold as a set?
No products are sold as a set
Do you sell sizing extensions for your items?
At the moment we currently do not sell sizing extensions
Need more help?
There are several ways to get more help:
- For detailed information, visit our help center.
- Prefer to chat? Use our live chat feature available on our website for immediate support on the bottom right of the screen.
- If you have specific questions or need direct help, feel free to email us at info@clocksandcolours.com as well.
We're here to help and look forward to assisting you!