37 products

FREQUENTLY ASKED QUESTIONS

WHAT YOU NEED TO KNOW

How do I find my ring size?

If you don't have a ring to reference, you can still determine your ring size using simple methods:

  • Option 1: No printer available
  1. Cut a thin strip of paper.
  2. Wrap the paper tightly around your finger and mark where it overlaps.
  3. Measure the length in millimeters and use our sizing chart here to find your US ring size.
  • Option 2: With a printer
  1. Print our ring sizer PDF at 100% scale from this page.
  2. Measure the grey section to ensure it's 3.5 inches.
  3. Cut out the sizing tool and use it to find your size, or compare it to a ring you know fits well.

Visit this page for detailed instructions and illustrations.

Can I return or exchange an item?

Yes, you can! If you're not completely satisfied with your purchase, you can initiate a return or exchange within 30 days of delivery, excluding final sale items. Just click here to get started, and make sure to have your order number and zip/postal code ready. Items must be in their original condition and packaging for returns or exchanges to be processed successfully.

Do you offer international shipping?

Yes, we do! Clocks and Colours proudly offers international shipping to many countries worldwide. During checkout, you'll have the option to select your country for delivery.

How long does it take for orders to ship?

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Once shipped, delivery times vary depending on your location and selected shipping method.

Can I modify or cancel my order after it's been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible at info@clocksandcolours.com. We'll do our best to accommodate your request, but please note that orders are processed quickly, and once they've been shipped, modifications or cancellations may not be possible.

What is the Clocks and Colous Lifetime Warranty?

We offer a Lifetime Warranty on jewelry, ensuring defect-free products for the original purchaser's lifetime from authorized retailers. For details and exceptions, visit here. In any case, contact us with your details and issue description.